agencyhas the meaning given that term in section 3502 of title 44.
Directormeans the Director of the Office of Management and Budget.
evaluationmeans an assessment using systematic data collection and analysis of one or more programs, policies, and organizations intended to assess their effectiveness and efficiency.
evidencehas the meaning given that term in section 3561 of title 44.
Government service deliverymeans any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.
Government service delivery channelmeans the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.
high impact service providermeans an agency program identified by the Director due to the scale and impact of the public-facing services of the program.
Statemeans each of the several States, the District of Columbia, each territory or possession of the United States, and each federally recognized governing body of any Indian Tribe, band, nation, pueblo, or other organized group or community which is recognized as eligible for the special programs and services provided by the United States to Indians because of their status as Indians.