means (except in the context of a complaint to the Defence Council as referred to in paragraph (c) of regulation 3) a complaint falling within section 59C(1) of the Pensions Act (complaint of maladministration);
(1)These Regulations may be cited as the Personal and Occupational Pension Schemes (Pensions Ombudsman) Regulations 1991 and shall come into force on 1st April 1991.
(2)In these Regulations—• “the Pensions Act” means the Social Security Pensions Act 1975;• “complaint” means (except in the context of a complaint to the Defence Council as referred to in paragraph (c) of regulation 3) a complaint falling within section 59C(1) of the Pensions Act (complaint of maladministration);• “dispute” means a dispute falling within section 59C(2) of the Pensions Act (disputes of fact or law);
and other expressions have the same meaning as in the Pensions Act.
2Extension of Pensions Ombudsman’s jurisdiction to employers#
(1)The Pensions Ombudsman may, in relation to an occupational pension scheme, investigate and determine any complaint or dispute involving an authorised complainant and the employer to which the scheme relates or has related.
(2)Where the Pensions Ombudsman commences an investigation under paragraph (1), the provisions of Part IVA of the Pensions Act (the Pensions Ombudsman) shall apply in relation to the employer as they would apply in relation to the trustees or managers of such a scheme.
The Pensions Ombudsman shall not investigate or determine—
(a)any complaint or dispute which can be investigated by, or under arrangements made by,—
(i)an organisation which is a recognised self-regulating organisation for the purposes of section 10 of the Financial Services Act 1986 (grant of recognition by the Secretary of State), or
(ii)a designated agency for the purposes of section 114 of the Financial Services Act 1986 (power of Secretary of State to transfer functions to a designated agency),
other than a complaint or dispute relating to the management of a personal pension scheme;
(b)any dispute in relation to a public service pension scheme, other than the National Health Service Superannuation Scheme for England and Wales established under section 10 of the Superannuation Act 1972 (superannuation of persons engaged in health services etc);
(c)any complaint or dispute in respect of which there is a right to make a complaint to the Defence Council by virtue of—
(i)sections 180 and 181 of the Army Act 1955 (complaints by officers and soldiers),
(ii)sections 180 and 181 of the Air Force Act 1955 (complaints by officers and airmen), or
(iii)section 130 of the Naval Discipline Act 1957 (redress of complaints).
4Time limit for making of complaints and reference of disputes#
(1)Subject to paragraphs (2) and (3), the Pensions Ombudsman shall not investigate a complaint or dispute if the act or omission which is the subject thereof occurred more than three years before the date on which the making of the complaint or the referral of the dispute is received by him in writing.
(2)Where, at the date of its occurrence, the authorised complainant was unaware of the act or omission referred to in paragraph (1), the period of three years shall begin on the earliest date on which he knew or ought reasonably to have known of its occurrence.
(3)Where it was not reasonably practicable for a complaint or dispute to be made or referred before the end of the period allowed under paragraph (1) or (2), the Pensions Ombudsman may nonetheless investigate and determine such complaint or dispute if it is made or referred within such further period as he considers reasonable.
Contains public sector information licensed under the Open Government Licence v3.0.