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Article 18Planned maintenance or unplanned downtime or other disruption#
1.IIPs shall establish processes to notify, on their website, their IIP clients of any planned maintenance activities impacting the availability of IIP services related to the disclosure of information and submission of inside information reports. The notification shall be made at least five working days prior to the start of the maintenance window. It shall indicate the scheduled service interruption period and shall include instructions on how to use the alternative means for the disclosure of inside information or submission of inside information reports.IIPs shall also establish processes to notify, on their website, their IIP clients of any unplanned downtime or other disruption impacting the availability of IIP services related to the disclosure of information and submission of inside information reports. Each IIP client shall be notified individually, as soon as possible after the disruption happens, and shall be given instructions on how to use the alternative means for the disclosure of information.
2.RRMs shall establish processes to notify their RRM clients of any planned maintenance activities on the RRM’s interface or reporting system. The notification shall be made at least five working days prior to the start of the maintenance window. It shall indicate the scheduled service interruption period.RRMs shall also establish processes to notify their RRM clients of any unplanned downtime or other disruption. The notification shall be made as soon as possible after the disruption through the channels referred to in Article 17, including the publishing of a notification on their website providing an estimated time for resuming regular service.Where an RRM and its clients belong to the same legal entity, the RRM shall not be required to comply with the requirements set out in this paragraph.
3.IIPs and RRMs shall notify the Agency of any unplanned downtime or other disruption affecting their ability to comply with the requirements laid down in Articles 11 to 29 within 24 hours of becoming aware of the disruption. No later than one month after becoming aware of the disruption, IIPs and RRMs shall submit a report to the Agency detailing the causes of the disruption and the actions taken to prevent any reoccurrence.
4.The Agency may ask for additional information or clarifications in relation to the IIPs’ and RRMs’ compliance with the requirements set out in this Article.
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