- accessible format
shall mean a format that gives a person with disabilities or a person with reduced mobility access to any relevant information, including by providing that person with access in as feasible and as comfortable a manner as a person without an impairment or disability, and which meets accessibility requirements defined in accordance with the applicable legislation, in particular Directive (EU) 2019/882 of the European Parliament and of the Council;
- air transport contract
means a contract of carriage concluded between an air carrier or its authorised agent and a passenger or passengers, for the provision of one or more flights;
- airport managing body
means an airport managing body as defined in Article 2, point (2), of Directive 2009/12/EC of the European Parliament and of the Council;
- cancellation
means the non-operation of a flight which was previously planned and for which an air transport contract was concluded, and includes situations where:
- child
means a person below the age of 14 years as of the date of departure of the flight or first connecting flight under an air transport contract;
- class of transport
means a part of the passenger cabin of the aircraft characterised either by a specific code indicated in the air transport contract or a combination of elements such as different seats, a different seat configuration and other differences in the service, such as specific catering, provided to passengers compared to what is provided to passengers in other parts of the cabin;
- connecting flight
means a flight which, as part of a journey, is intended to enable the passenger to depart from the initial point of departure and to arrive at a transfer point in order to depart on another flight, or is intended to enable the passenger to depart from a transfer point to enable the passenger to reach another transfer point or the passenger’s final destination;
- delay at arrival
means the time difference between the scheduled time of arrival indicated on the tickets issued for the rerouting flight and the actual time of arrival of the rerouting flight;
- delay at departure
means the difference in time between the scheduled time of departure indicated on the passenger’s ticket as issued at the time of booking and the actual time of departure of the flight, except where:
- denied boarding
means a refusal to carry passengers on a flight, although they have presented themselves for boarding in accordance with the conditions laid down in Article 4(1), or where they were informed in advance that they will be denied boarding against their will, except where there are reasonable grounds to deny them boarding, such as health, safety, security or inadequate travel documentation;
- disruption
means denied boarding, cancellation, delay at departure, delay at arrival or tarmac delay;
- durable medium
means any instrument which enables the passenger to store information in a way accessible for future reference, for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored;
- extraordinary circumstances
means events which by their nature or origin are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond the actual control of the air carrier;
- final destination
means the destination of the flight or of the last connecting flight on a journey;
- flight
means an air transport operation operated by a single aircraft between two airports as specified on the ticket through a predetermined itinerary, a schedule and a single identification number, regardless of whether there are intermediate stops exclusively for technical and operational purposes;
- hand baggage
means a piece of unchecked baggage which is not a personal item and which complies with security and safety requirements.
- infant
means a person below the age of two years as of the date of departure of the flight or first connecting flight under an air transport contract;
- initial point of departure
means the departure point of the flight or of the first connecting flight on a journey;
- intermediary
shall mean any natural or legal person, other than an air carrier, which is acting, for purposes relating to their trade, business or profession, on behalf of an air carrier or a passenger for the conclusion of a transport contract.
- journey
means a flight or connecting flights transporting the passenger from the initial point of departure to the passenger’s final destination in accordance with a single air transport contract, with outbound and return flights being separate journeys;
- mobility equipment
shall mean any equipment that is intended to assist persons with disabilities or persons with reduced mobility, within the meaning of Article 2, point (a), of Regulation (EC) No 1107/2006 of the European Parliament and of the Council, with their mobility;
- night
means the period between midnight and 06:00;
- operating air carrier
means an air carrier that performs or intends to perform a flight under an air transport contract with a passenger or on behalf of another person, legal or natural, having a contract with that passenger, including an air carrier that uses the aircraft of another air carrier, with or without the crew of that other air carrier, for the performance of its flights;
- organiser
means an organiser as defined in Article 3, point (8), of Directive (EU) 2015/2302 of the European Parliament and of the Council;
- package
means a combination of travel services as defined in Article 3, point (2), of Directive (EU) 2015/2302;
- person with reduced mobility
means any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers;
- personal item
means a piece of unchecked baggage, which complies with security and safety requirements, and either with maximum dimensions of 40 x 30 x 15 cm or on the condition that it fits under the seat in front of the seat in which the passenger is sitting;
- recognised assistance dog
shall mean a dog specifically trained to increase independence and self-determination of persons with disabilities, officially recognised in accordance with applicable national rules, where such rules exist;
- stopover
means an intentional interruption by a passenger of a journey under a single air transport contract, agreed to in advance by the air carrier or its authorised agent, between the initial point of departure and the final destination, for a period of time beyond that required for direct transit through or, when changing flights, for a period normally extending to the time of departure of the next connecting flight, often including an overnight stay;
- tarmac delay
means a period of time exceeding 30 minutes during which the aircraft remains on the ground between the closing of the aircraft doors and the take-off time of the aircraft, at departure, or a period of time exceeding 30 minutes between the touch-down of the aircraft and the opening of the aircraft doors, at arrival;
- third country
means any country or part of a territory of a Member State to which the Treaties do not apply;
- ticket
means valid evidence, regardless of its form, of an air transport contract;
- time of arrival
means the time when the aircraft reaches the arrival stand and its parking brakes are engaged (on-block time);
- time of departure
means the time when the aircraft leaves the departure stand, either by being pushed back or on its own power (off-block time);
- unaccompanied minor
means a person below the age of 18 years as of the date of departure of the flight or first connecting flight under an air transport contract and travelling without an adult guardian, and where the air carrier has accepted responsibility for the care of that person in accordance with its published rules;
- Union air carrier
shall mean an air carrier with a valid operating licence granted by a Member State in accordance with the provisions of Regulation (EC) No 1008/2008 of the European Parliament and of the Council;
- volunteer
means a passenger who has presented himself or herself for boarding in accordance with the conditions laid down in Article 4(1) and responds positively to the air carrier’s call for passengers who are prepared not to board the aircraft for their flight in exchange for benefits;