Contents
Article 3,Means and language for filing complaints#
1.Crypto-asset service providers shall ensure that clients are able to file complaints by electronic means or in paper form.
2.Crypto-asset service providers shall ensure that clients are able to file complaints in:
(a)the languages used by the crypto-assets service provider to market its services or communicate with clients;
(b)the official languages of the home Member State and host Member States that are also official languages of the Union.
Source: EUR-Lex, © European Union, 1998-2026. Reuse authorised under Decision 2011/833/EU.