Article 1, Paragraph 2., Point (e) · Commission Delegated Regulation (EU) 2025/294

Contents

1. For the purposes of this Regulation, ‘complaint’ means a s…
2. The complaints-handling procedures referred to in Article…
3. Crypto-asset service providers shall publish on their webs…
4. The description of the complaints handling procedure and t…
5. The crypto-asset service provider shall adequately documen…
6. The crypto-asset service provider shall ensure that the pr…
7. The crypto-asset service provider shall ensure that the co…

(e)the timeframe applied by the crypto asset service provider to the complaint-handling procedure, including acknowledging receipt of the complaint in accordance with Article 4, requesting additional information, where appropriate, investigating a complaint and communicating the decision on the complaint;