Contents
Article 15Complaints#
Where the national accreditation body has received a complaint about the verifier from the competent authority of the administering State, the shipping company, the flag State responsible for ships flying the flag of a Member State or other interested parties, the national accreditation body shall, within a reasonable time but no later than 3 months from the date of its receipt:
(a)decide on the validity of the complaint;
(b)ensure that the verifier concerned is given the opportunity to submit its observations;
(c)take appropriate actions to address the complaint;
(d)record the complaint and action taken;
(e)respond to the complainant.
Source: EUR-Lex, © European Union, 1998-2026. Reuse authorised under Decision 2011/833/EU.