Section 9, Article 27 · Commission Implementing Regulation (EU) 2022/1463

Contents

Article 27Availability of OOTS#

1.The OOTS operating time frame shall be 24 hours a day/7 days a week, with an availability rate of the eDelivery access points, preview spaces and common services of at least 98 % excluding maintenance scheduled in accordance with paragraph 2 of this Article. The service level targets of the remaining OOTS components shall be specified in the service level agreements referred to in Article 19(1), point (d).

2.Member States and the Commission shall notify the scheduled maintenance activities related to the relevant components of the OOTS as follows:

(a)5 working days in advance for maintenance operations that may cause an unavailability period of up to 4 hours;

(b)10 working days in advance for maintenance operations that may cause an unavailability period of up to 12 hours;

(c)30 working days in advance for infrastructure computer room maintenance that may cause up to 6 days unavailability period per year.

To the extent possible, maintenance operations shall be planned outside working hours.

3.Where Member States have fixed weekly service windows, they shall inform the Commission of the time and day when such fixed weekly windows are planned. Without prejudice to the obligations set out in paragraph 2, points (a), (b) and (c), if Member States systems become unavailable during such a fixed window, Member States are exempted from the obligation to notify the Commission on each occasion.

4.In the case of unexpected technical failure of the Member States OOTS components, the relevant Member State shall inform the other Member States and the Commission without delay of their unavailability, and, if known, of the projected resuming of the functioning of the components.

5.In the case of unexpected failure of the common services, the Commission shall inform Member States without delay of the unavailability of one or more common services, and if known, of the projected resuming of the service.

6.The notifications referred to in this Article shall be made through the technical support dashboard referred to in Article 22.

Defined terms · 19

Show every defined term

data model
means an abstraction that organises elements of data, standardises how they relate to one another and specifies the entities, their attributes and the relationship between such entities;
data service
means a technical service through which an evidence provider handles the evidence requests and dispatches evidence;
data service directory
means a registry containing the list of evidence providers and the evidence types they issue together with the relevant accompanying information;
eDelivery Access Point
means a communication component that is part of the eDelivery electronic delivery service based on technical specifications and standards, including the AS4 messaging protocol and ancillary services developed under the Connecting Europe Facility Programme and continued under the Digital Europe Programme, to the extent that these technical specifications and standards overlap with the ISO 15000-2 standard;
eIDAS node
means a node as defined in Article 2, point (1), of Implementing Regulation (EU) 2015/1501 and complying with the technical and operational requirements laid down in and on the basis of that Regulation;
electronic identification means
means a material and/or immaterial unit, containing person identification data and which is used for authentication for an online service;
evidence broker
means a service allowing an evidence requester to determine which evidence type from another Member State satisfies the evidence requirement for the purposes of a national procedure;
evidence provider
means a competent authority as referred to in Article 14(2) of Regulation (EU) 2018/1724 that lawfully issues structured or unstructured evidence;
evidence requester
means a competent authority responsible for one or more of the procedures referred to in Article 14(1) of Regulation (EU) 2018/1724;
evidence type
means a category of structured or unstructured evidence with a common purpose or content;
incident
means a situation where the OOTS is not performing, fails to transmit the evidence or transmits evidence that has not been requested, or where the evidence has changed or been disclosed during the transmission, as well as any breach of security referred to in Article 29;
intermediary platform
means a technical solution acting in its own capacity or on behalf of other entities such as evidence providers or evidence requesters, depending on the administrative organisation of Member States in which the intermediary platform operates, and through which evidence providers or evidence requesters connect to the common services referred to in Article 4(1) or to evidence providers or evidence requesters from other Member States;
once-only technical system
(‘OOTS’) means the technical system for the cross-border automated exchange of evidence referred to in Article 14(1) of Regulation (EU) 2018/1724;
preview space
means a functionality that enables the user to preview the requested evidence as referred to in Article 15(1), point (b)(ii);
procedure portal
means a webpage or a mobile application where a user can access and complete an online procedure referred to in Article 14(1) of Regulation (EU) 2018/1724.
semantic repository
means a collection of semantic specifications, linked to the evidence broker and the data service directory, composed of definitions of names, data types and data elements associated with specific evidence types to ensure mutual understanding and cross-lingual interpretation for evidence providers, evidence requesters and users, when exchanging evidence through the OOTS;
structured evidence
means any evidence in electronic format required for the procedures listed in Article 14(1) of Regulation (EU) 2018/1724 that is organised in predefined elements or fields that have a specific meaning and technical format allowing for processing by software systems, supplemented by the metadata elements of the OOTS generic metadata model referred to in Article 7(1) of this Regulation and either in compliance with the OOTS data model for the relevant evidence type as referred to in Article 7(2) of this Regulation, or accompanied by a human-readable version;
technical design documents
means a set of detailed and non-binding technical documents, drawn up by the Commission in cooperation with Member States in the framework of the gateway coordination group referred to in Article 29 of Regulation (EU) 2018/1724 or any sub-groups referred to in Article 19 of this Regulation, which includes but is not limited to, a high-level architecture, exchange protocols, standards and ancillary services that support the Commission, Member States, evidence providers, evidence requesters, intermediary platforms and other entities concerned in establishing the OOTS in compliance with this Regulation;
unstructured evidence
means evidence in electronic format required for the procedures listed in Article 14(1) of Regulation (EU) 2018/1724 that is not organised in predefined elements or fields that have specific meaning and technical format, but is supplemented by the metadata elements of the OOTS generic metadata model referred to in Article 7(1) of this Regulation;