- arrival
means the moment when the doors of the train are opened on the destination platform and disembarkation is allowed;
- carrier
means the contractual carrier with whom the passenger has concluded the contract of carriage pursuant to these Uniform Rules, or a successive carrier who is liable on the basis of this contract;
- delay
means the time difference between the time the passenger was scheduled to arrive in accordance with the published timetable and the time of his or her actual or expected arrival at the station of final destination;
- domestic rail passenger service
means a rail passenger service which does not cross a border of a Member State;
- General Conditions of Carriage
means the conditions of the carrier in the form of general conditions or tariffs legally in force in each Member State and which have become, by the conclusion of the contract of carriage, an integral part of it;
- infrastructure manager
means an infrastructure manager as defined in point (2) of Article 3 of Directive 2012/34/EU;
- international rail passenger service
means a rail passenger service crossing at least one border of a Member State the principal purpose of which is to carry passengers between stations located in different Member States or in a Member State and a third country;
- journey
means the carriage of a passenger between a station of departure and a station of arrival;
- long-distance rail passenger service
means a rail passenger service which is not an urban, a suburban or a regional rail passenger service;
- missed connection
means a situation where a passenger misses one or more services in the course of a rail journey, sold in the form of a through-ticket, as a result of the delay or cancellation of one or more previous services, or of the departure of a service before the scheduled departure time;
- railway undertaking
means a railway undertaking as defined in point (1) of Article 3 of Directive 2012/34/EU;
- regional rail passenger service
means a rail passenger service within the meaning of point (7) of Article 3 of Directive 2012/34/EU;
- reservation
means an authorisation, on paper or in electronic form, giving entitlement to transportation subject to previously confirmed personalised transport arrangements;
- season ticket
means a ticket for an unlimited number of journeys which provides the authorised holder with rail travel on a particular route or network during a specified period;
- service
means a passenger rail transport service that operates between rail stations according to a timetable, including transport services offered for re-routing;
- station
means a location on a railway where a rail passenger service can start, stop or end.
- station manager
means an organisational entity in a Member State, which has been made responsible for the management of one or more railway stations and which may be the infrastructure manager;
- substitute carrier
means a carrier, who has not concluded the contract of carriage with the passenger, but to whom the carrier referred to in letter (a) has entrusted, in whole or in part, the performance of the carriage by rail;
- through-ticket
means a through-ticket as defined in point (35) of Article 3 of Directive 2012/34/EU;
- ticket
means valid evidence, regardless of its form, of the conclusion of a transport contract;
- ticket vendor
means any retailer of rail transport services selling tickets, including through-tickets, on the basis of a contract or other arrangement between the retailer and one or more railway undertakings;
- tour operator
means an organiser or retailer as defined in points (8) and (9) respectively of Article 3 of Directive (EU) 2015/2302 of the European Parliament and of the Council other than a railway undertaking;
- transport contract
means a contract of rail carriage for reward or free of charge between a railway undertaking and a passenger for the provision of one or more transport services;
- urban and suburban rail passenger service
means a rail passenger service within the meaning of point (6) of Article 3 of Directive 2012/34/EU;
- vehicle
means a motor vehicle or a trailer carried on the occasion of the carriage of passengers.