Contents
- 1. In order to gather direct information from users about the…
- 2. The competent authorities and the Commission shall ensure…
- 3. The Commission, the competent authorities and the national…
- 4. The competent authorities shall not be required on those o…
- 5. The Commission shall adopt implementing acts laying down r…
4.The competent authorities shall not be required on those of their webpages that are part of the gateway to give users access to the user feedback tool referred to in paragraph 1, where another user feedback tool with similar functionalities to the user feedback tool referred to in paragraph 1 is already available on their webpages for the purpose of monitoring service quality. The competent authorities shall collect the user feedback received through their own user feedback tool and shall share it with the Commission and the national coordinators of the other Member States.
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