means all necessary and appropriate modifications and adjustments in the context of access to justice, where needed in a particular case, to ensure the participation of persons with disabilities on an equal basis with others.
(1)the following article is inserted:‘Article 3aHelplines for victims1.Member States shall take the necessary measures to establish accessible, user-friendly, secure, free-of-charge and confidential helplines for victims. Those helplines shall:
(a)provide victims with the information referred to in Article 4(1);
(b)offer emotional support;
(c)refer victims to relevant services, including general and specialist support services or specialist helplines, if needed.
2.Member States shall ensure that the helplines referred to in paragraph 1 are reachable by telephone via a Union-wide telephone number for domestic calls, namely “116006”, in addition to any existing national telephone numbers. Member States shall also ensure that such services are provided by means of other secure and accessible information and communication technologies, including online applications and websites.3.Member States shall ensure that, in addition to the Union-wide number, the helplines are reachable via a dedicated number for international calls for victims who suffered harm in a Member State other than their Member State of residence. Such international calls are not required to be free of charge.4.Member States shall ensure that the services provided by their helplines referred to in paragraph 1 are available in their official language or languages, as determined by national law. Member States shall strive to ensure the provision of those services in at least one other language widely understood in the Member State concerned.5.Where the services referred to in paragraph 1, points (a) and (c), are provided by means of information and communication technologies, Member States shall ensure that those services are available in a language that the victim can understand, such as by means of translation and interpretation technologies.6.Helplines may be set up by public or non-governmental organisations and may be organised on a professional or voluntary basis.7.Member States shall take the necessary measures to ensure that helplines provide quality and accessible support to victims during adequate operating hours.8.Member States shall ensure that helplines are operated by appropriately trained persons.’;