collective interests of consumersmeans the general interest of consumers and, in particular for the purposes of redress measures, the interests of a group of consumers;
consumermeans any natural person who acts for purposes which are outside that person’s trade, business, craft or profession;
cross-border representative actionmeans a representative action brought by a qualified entity in a Member State other than that in which the qualified entity was designated;
domestic representative actionmeans a representative action brought by a qualified entity in the Member State in which the qualified entity was designated;
final decisionmeans a decision by a court or administrative authority of a Member State that cannot or can no longer be reviewed by ordinary means of appeal;
practicemeans any act or omission by a trader;
qualified entitymeans any organisation or public body representing consumers’ interests which has been designated by a Member State as qualified to bring representative actions in accordance with this Directive;
redress measuremeans a measure that requires a trader to provide consumers concerned with remedies such as compensation, repair, replacement, price reduction, contract termination or reimbursement of the price paid, as appropriate and as available under Union or national law.
representative actionmeans an action for the protection of the collective interests of consumers that is brought by a qualified entity as a claimant party on behalf of consumers to seek an injunctive measure, a redress measure, or both;
tradermeans any natural person, or any legal person irrespective of whether privately or publicly owned, that acts, including through another person acting in that person’s name or on that person’s behalf, for purposes relating to that person’s trade, business, craft or profession;