- air passenger transport services
means commercial passenger air services, as defined in point (l) of Article 2 of Regulation (EC) No 1107/2006, on departure from, on transit through, or on arrival at an airport, when the airport is situated in the territory of a Member State, including flights departing from an airport situated in a third country to an airport situated in the territory of a Member State where the services are operated by Union air carriers;
- assistive technology
means any item, piece of equipment, service or product system including software that is used to increase, maintain, substitute or improve functional capabilities of persons with disabilities or for, alleviation and compensation of impairments, activity limitations or participation restrictions;
- at a distance
means that the service is provided without the parties being simultaneously present;
- at the individual request of a consumer
means that the service is provided on individual request.
- audiovisual media services
means services as defined in point (a) of Article 1(1) of Directive 2010/13/EU;
- authorised representative
means any natural or legal person established within the Union who has received a written mandate from a manufacturer to act on its behalf in relation to specified tasks;
- bus passenger transport services
means services covered by Article 2(1) and (2) of Regulation (EU) No 181/2011;
- by electronic means
means that the service is initially sent and received at its destination by means of electronic equipment for the processing (including digital compression) and storage of data, and transmitted, conveyed and received in its entirety by wire, by radio, by optical means or by other electromagnetic means;
- consumer
means any natural person who purchases the relevant product or is a recipient of the relevant service for purposes which are outside his trade, business, craft or profession;
- consumer banking services
means the provision to consumers of the following banking and financial services:
- consumer general purpose computer hardware system
means the combination of hardware which forms a complete computer, characterised by its multipurpose nature, its ability to perform, with the appropriate software, most common computing tasks requested by consumers and intended to be operated by consumers, including personal computers, in particular desktops, notebooks, smartphones and tablets;
- distributor
means any natural or legal person in the supply chain, other than the manufacturer or the importer, who makes a product available on the market;
- e-book and dedicated software
means a service, consisting of the provision of digital files that convey an electronic version of a book, that can be accessed, navigated, read and used and the software including mobile device-based services including mobile applications dedicated to the accessing, navigation, reading and use of those digital files, and it excludes software covered under the definition in point (42);
- e-commerce services
means services provided at a distance, through websites and mobile device-based services by electronic means and at the individual request of a consumer with a view to concluding a consumer contract;
- e-reader
means dedicated equipment, including both hardware and software, used to access, navigate, read and use e-book files;
- economic operator
means the manufacturer, the authorised representative, the importer, the distributor or the service provider;
- electronic communications service
means electronic communications service as defined in point 4 of Article 2 of Directive (EU) 2018/1972;
- electronic ticketing services
means any system in which passenger transport tickets are purchased including online using a device with interactive computing capability, and delivered to the purchaser in electronic form, to enable them to be printed in paper form or displayed using a mobile device with interactive computing capability when travelling.
- electronic tickets
means any system in which an entitlement to travel, in the form of single or multiple travel tickets, travel subscriptions or travel credit, is stored electronically on a physical transport pass or other device, instead of being printed on a paper ticket;
- emergency communication
means emergency communication as defined in point 38 of Article 2 of Directive (EU) 2018/1972;
- emergency service
means emergency service as defined in point 39 of Article 2 of Directive (EU) 2018/1972;
- harmonised standard
means a harmonised standard as defined in point 1(c) of Article 2 of Regulation (EU) No 1025/2012;
- importer
means any natural or legal person established within the Union who places a product from a third country on the Union market;
- interactive computing capability
means functionality supporting human-device interaction allowing for processing and transmission of data, voice or video or any combination thereof;
- making available on the market
means any supply of a product for distribution, consumption or use on the Union market in the course of a commercial activity, whether in return for payment or free of charge;
- manufacturer
means any natural or legal person who manufactures a product or has a product designed or manufactured, and markets that product under its name or trademark;
- microenterprise
means an enterprise which employs fewer than 10 persons and which has an annual turnover not exceeding EUR 2 million or an annual balance sheet total not exceeding EUR 2 million;
- most appropriate PSAP
means most appropriate PSAP as defined in point 37 of Article 2 of Directive (EU) 2018/1972;
- operating system
means software, which, inter alia, handles the interface to peripheral hardware, schedules tasks, allocates storage, and presents a default interface to the user when no application program is running including a graphical user interface, regardless of whether such software is an integral part of consumer general purpose computer hardware, or constitutes free-standing software intended to be run on consumer general purpose computer hardware, but excluding an operating system loader, basic input/output system, or other firmware required at boot time or when installing the operating system;
- payment terminal
means a device the main purpose of which is to allow payments to be made by using payment instruments as defined in point 14 of Article 4 of Directive (EU) 2015/2366 at a physical point of sale but not in a virtual environment;
- persons with disabilities
means persons who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others;
- placing on the market
means the first making available of a product on the Union market;
- product
means a substance, preparation, or good produced through a manufacturing process, other than food, feed, living plants and animals, products of human origin and products of plants and animals relating directly to their future reproduction;
- PSAP
means public safety answering point or PSAP as defined in point 36 of Article 2 of Directive (EU) 2018/1972;
- rail passenger transport services
means all rail passenger services as referred to in Article 2(1) of Regulation (EC) No 1371/2007, with the exception of services referred to in Article 2(2) thereof;
- real time text
means a form of text conversation in point to point situations or in multipoint conferencing where the text being entered is sent in such a way that the communication is perceived by the user as being continuous on a character-by-character basis;
- regional transport services
means regional services as defined in point 7 of Article 3 of Directive 2012/34/EU;
- service
means a service as defined in point 1 of Article 4 of Directive 2006/123/EC of the European Parliament and of the Council;
- service provider
means any natural or legal person who provides a service on the Union market or makes offers to provide such a service to consumers in the Union;
- services providing access to audiovisual media services
means services transmitted by electronic communications networks which are used to identify, select, receive information on, and view audiovisual media services and any provided features, such as subtitles for the deaf and hard of hearing, audio description, spoken subtitles and sign language interpretation, which result from the implementation of measures to make services accessible as referred to in Article 7 of Directive 2010/13/EU;
- technical specification
means a technical specification as defined in point 4 of Article 2 of Regulation (EU) No 1025/2012 that provides a means to comply with the accessibility requirements applicable to a product or service;
- total conversation service
means total conversation service as defined in point 35 of Article 2 of Directive (EU) 2018/1972;
- urban and suburban transport services
means urban and suburban services as defined in point 6 of Article 3 of Directive 2012/34/EU of the European Parliament and of the Council;
- waterborne passenger transport services
means passenger services covered by Article 2(1) of Regulation (EU) No 1177/2010, with the exception of services referred to in Article 2(2) of that Regulation;
- withdrawal
means any measure aimed at preventing a product in the supply chain from being made available on the market;