Article 14, Paragraph 4. · Directive (EU) 2019/770

Contents

4.The consumer shall be entitled to either a proportionate reduction of the price in accordance with paragraph 5 where the digital content or digital service is supplied in exchange for a payment of a price, or the termination of the contract in accordance with paragraph 6, in any of the following cases:

(a)the remedy to bring the digital content or digital service into conformity is impossible or disproportionate in accordance with paragraph 2;

(b)the trader has not brought the digital content or digital service into conformity in accordance with paragraph 3;

(c)a lack of conformity appears despite the trader's attempt to bring the digital content or digital service into conformity;

(d)the lack of conformity is of such a serious nature as to justify an immediate price reduction or termination of the contract; or

(e)the trader has declared, or it is clear from the circumstances, that the trader will not bring the digital content or digital service into conformity within a reasonable time, or without significant inconvenience for the consumer.