durable mediummeans any instrument which enables the traveller or the trader to store information addressed personally to him in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored;
establishmentmeans establishment as defined in point 5 of Article 4 of Directive 2006/123/EC;
lack of conformitymeans a failure to perform or improper performance of the travel services included in a package;
linked travel arrangementmeans at least two different types of travel services purchased for the purpose of the same trip or holiday, not constituting a package, resulting in the conclusion of separate contracts with the individual travel service providers, if a trader facilitates: Where not more than one type of travel service as referred to in point (a), (b) or (c) of point 1 and one or more tourist services as referred to in point (d) of point 1 are purchased, they do not constitute a linked travel arrangement if the latter services do not account for a significant proportion of the combined value of the services and are not advertised as, and do not otherwise represent, an essential feature of the trip or holiday.
minormeans a person below the age of 18 years;
organisermeans a trader who combines and sells or offers for sale packages, either directly or through another trader or together with another trader, or the trader who transmits the traveller's data to another trader in accordance with point (b)(v) of point 2;
packagemeans a combination of at least two different types of travel services for the purpose of the same trip or holiday, if:
package travel contractmeans a contract on the package as a whole or, if the package is provided under separate contracts, all contracts covering travel services included in the package;
point of salemeans any retail premises, whether movable or immovable, or a retail website or similar online sales facility, including where retail websites or online sales facilities are presented to travellers as a single facility, including a telephone service;
repatriationmeans the traveller's return to the place of departure or to another place the contracting parties agree upon.
retailermeans a trader other than the organiser who sells or offers for sale packages combined by an organiser;
start of the packagemeans the beginning of the performance of travel services included in the package;
tradermeans any natural person or any legal person, irrespective of whether privately or publicly owned, who is acting, including through any other person acting in his name or on his behalf, for purposes relating to his trade, business, craft or profession in relation to contracts covered by this Directive, whether acting in the capacity of organiser, retailer, trader facilitating a linked travel arrangement or as a travel service provider;
travellermeans any person who is seeking to conclude a contract, or is entitled to travel on the basis of a contract concluded, within the scope of this Directive;
unavoidable and extraordinary circumstancesmeans a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken;