Contents
- 1. Claiming to be a signatory to a code of conduct when the t…
- 10. Presenting rights given to consumers in law as a distincti…
- 10a. Presenting requirements imposed by law on all products wit…1 change
- 11. Using editorial content in the media to promote a product…
- 11a. Providing search results in response to a consumer’s onlin…1 change
- 12. Making a materially inaccurate claim concerning the nature…
- 13. Promoting a product similar to a product made by a particu…
- 14. Establishing, operating or promoting a pyramid promotional…
- 15. Claiming that the trader is about to cease trading or move…
- 16. Claiming that products are able to facilitate winning in g…
- 17. Falsely claiming that a product is able to cure illnesses,…
- 18. Passing on materially inaccurate information on market con…
- 19. Claiming in a commercial practice to offer a competition o…
- 2. Displaying a trust mark, quality mark or equivalent withou…
- 20. Describing a product as ‘gratis’, ‘free’, ‘without charge’…
- 21. Including in marketing material an invoice or similar docu…
- 22. Falsely claiming or creating the impression that the trade…
- 23. Creating the false impression that after-sales service in…
- 23a. Reselling events tickets to consumers if the trader acquir…1 change
- 23b. Stating that reviews of a product are submitted by consume…1 change
- 23c. Submitting or commissioning another legal or natural perso…1 change
- 23d. Withholding information from the consumer about the fact t…1 change
- 23e. Presenting a software update as necessary when it only enh…1 change
- 23f. Any commercial communication in relation to a good contain…1 change
- 23g. Falsely claiming that under normal conditions of use a goo…1 change
- 23h. Presenting a good as allowing repair when it does not.1 change
- 23i. Inducing the consumer to replace or replenish the consumab…1 change
- 23j. Withholding information concerning the impairment of the f…1 change
- 24. Creating the impression that the consumer cannot leave the…
- 25. Conducting personal visits to the consumer's home ignoring…
- 26. Making persistent and unwanted solicitations by telephone,…
- 27. Requiring a consumer who wishes to claim on an insurance p…
- 28. Including in an advertisement a direct exhortation to chil…
- 29. Demanding immediate or deferred payment for or the return…
- 2a. Displaying a sustainability label that is not based on a c…1 change
- 3. Claiming that a code of conduct has an endorsement from a…
- 30. Explicitly informing a consumer that if he does not buy th…
- 31. Creating the false impression that the consumer has alread…
- 4. Claiming that a trader (including his commercial practices…
- 4a. Making a generic environmental claim for which the trader…1 change
- 4b. Making an environmental claim about the entire product or…1 change
- 4c. Claiming, based on the offsetting of greenhouse gas emissi…1 change
- 5. Making an invitation to purchase products at a specified p…
- 6. Making an invitation to purchase products at a specified p…
- 7. Falsely stating that a product will only be available for…
- 8. Undertaking to provide after-sales service to consumers wi…
- 9. Stating or otherwise creating the impression that a produc…
- Misleading commercial practices
- Aggressive commercial practices
4b.Making an environmental claim about the entire product or the trader’s entire business when it concerns only a certain aspect of the product or a specific activity of the trader’s business.
Source: EUR-Lex, © European Union, 1998-2026. Reuse authorised under Decision 2011/833/EU.