(8)It is crucial for the requestor that the confidentiality of the exchanges is preserved and that no action is undertaken without their consent. When a person consults the Mediation Service for confidential advice in the context of a conflict and does not give consent for the Mediation Service to contact the person concerned with a view to a mediation, it will not be possible for the Mediation Service to inform the person concerned. The provision of such information would render impossible or seriously impair the achievement of the objectives pursued by the Mediation Service, in particular providing a safe space where the requestor can openly discuss their situation and decide whether to start a mediation process with the person concerned. The Commission may therefore apply the exception laid down in Article 16(5), point (b), of Regulation (EU) 2018/1725 to protect the confidentiality of the processing as set out Article 5(1) of the Decision C(2024)1420.
Source: EUR-Lex, © European Union, 1998-2026. Reuse authorised under Decision 2011/833/EU.