Business Continuity Planmeans the process of creating systems of prevention of and recovery from potential threats to e-CODEX.
business hoursmeans working hours on working days between 09:00 – 17:00 (EET/EEST);
demand management processmeans a process aimed at ensuring that the requests for change are recorded, assessed and, if approved, converted into requirements to be further handled with a controlled product, program or project management process at eu-LISA;
operational change management processmeans a process aimed at facilitating the realisation of the operational technical changes, in a controlled way and with limited and acceptable risks, maximizing the added-value, and reducing or avoiding disruption and re-work;
releasemeans a cluster of new and/or updated changes, which have been first tested and approved;
Release management processmeans a process aimed at providing a structured way of delivering new releases, covering the definition and agreement on release and deployment plans and ensuring that each release package consists of a set of related assets and service components that are compatible with each other.
supported e-CODEX package set-upmeans the combination between versions of the connector and gateway that were tested and recommended by eu-LISA for the correct functioning of an access point;
working daysmeans normal working days for the European Institutions, agencies and bodies, excluding public holidays, as established for each calendar year pursuant to Article 61 of the Staff Regulations of Officials of the European Union and the Conditions of Employment of Other Servants of the Union, laid down in Council Regulation (EEC, Euratom, ECSC) No 259/68;