Judgment_paragraph 39 · KT and NS v FTI Touristik GmbH (C-396/21)

39In the second place, in accordance with Article 14(1) of Directive 2015/2302, the reduction in the price of the package concerned must be appropriate for the entire period in which there was lack of conformity. The assessment of whether it is appropriate must, like the finding of a lack of conformity, be carried out objectively, taking into account the organiser’s obligations under the package travel contract. Thus, that assessment must be based on an estimate of the value of the travel services included in the package concerned which have not been performed or have been performed improperly, taking into account the duration of that failure to perform or that improper performance and the value of that package. The reduction in the price of that package must correspond to the value of the travel services for which a lack of conformity has been found.