137As regards the information referred to in the previous paragraph, a mere reference, in the credit agreement, to rules of procedure available on the internet or to another act or document concerning the detailed rules governing out-of-court complaint and redress mechanisms is insufficient (see, by analogy, judgment of 26 March 2020, Kreissparkasse Saarlouis, C‑66/19, EU:C:2020:242, paragraph 47 and the case-law cited).
Source: EUR-Lex, © European Union, 1998-2026. Reuse authorised under Decision 2011/833/EU.