136As the Advocate General stated in point 94 of his Opinion, it is crucial, for that purpose, that the consumer be informed (i) about all out-of-court complaint or redress mechanisms available to him or her and, where appropriate, the cost of using them; (ii) of the fact that the complaint or application for redress must be submitted by post or electronically; (iii) of the physical or electronic address to which that complaint or application for redress should be sent; and (iv) of the other formal requirements to be satisfied by that complaint or application for redress.
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